Privacy Policy

1. Introduction

Aistra LLC ("Aistra," "we," "us," or "our"), doing business as Aistra Labs, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at aistralabs.com (the "Site") and when you use our AI-powered services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly, including:

• Contact form submissions (name, work email, company, role, and message content)
• Account registration and onboarding data
• Communications with our team via email, phone, or live chat
• Feedback, survey responses, and support requests

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect:

• Log data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps
• Device information: hardware model, operating system version, unique device identifiers
• Usage data: features accessed, actions taken, error reports
• Cookies and similar tracking technologies (see Section 7)

2.3 Customer Data Processed on Your Behalf

In the course of providing the Services, Aistra may process data that you or your end users submit to the platform ("Customer Data"). This data is processed solely as a data processor on your instructions and subject to our Data Processing Agreement (DPA). We do not use Customer Data to train our models without your express written consent.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Services
• Respond to inquiries and communicate with you about your account
• Send service-related notifications and updates
• Analyze usage patterns to improve product performance
• Detect, prevent, and address fraud, security incidents, and technical issues
• Comply with applicable legal obligations
• Send marketing communications (only with your consent, and you may opt out at any time)

4. Sharing of Information

Aistra does not sell your personal information. We may share information in the following circumstances:

• Service Providers: We engage trusted third-party vendors who assist with infrastructure, analytics, email delivery, and customer support. These parties access data only as necessary and are bound by confidentiality obligations.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• Legal Obligations: We may disclose information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect rights, safety, or property.
• With Your Consent: We may share information with third parties when you have given explicit consent to do so.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 24 months. Account data is retained for the duration of the customer relationship and for a reasonable period thereafter.

Upon request, we will delete or anonymize personal information within 30 days, subject to legal obligations requiring retention.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Receive your data in a structured, machine-readable format.
• Restriction: Request restriction of processing in certain circumstances.
• Objection: Object to processing based on legitimate interests.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at privacy@aistralabs.com. We will respond within 30 days. We may require identity verification before fulfilling certain requests.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, analyze traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling certain cookies may affect functionality.

Types of cookies we use:

• Essential cookies: Required for the Site to function. Cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with the Site.
• Preference cookies: Remember your settings and choices.

8. Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS), encryption at rest, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Aistra LLC is a US-based entity. If you are located outside the United States, your information may be transferred to and processed in the United States. We rely on Standard Contractual Clauses (SCCs) and other appropriate safeguards for transfers from the European Economic Area, United Kingdom, and Switzerland.

10. Children's Privacy

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date and, where appropriate, by sending an email notification. Continued use of the Services after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Aistra LLC
Attn: Privacy Team
Email: privacy@aistralabs.com