Turn every customer into a lasting relationship

Instant, accurate answers at any scale

Aistra's Support Agent resolves customer inquiries across every channel — live chat, email, in-app messaging, and voice. It understands context, accesses your knowledge base, integrates with your product's data, and escalates edge cases to humans with full context — never cold.

Capabilities

• Sub-minute resolution for the majority of support tickets
• Omnichannel coverage: chat, email, in-app, voice
• Deep product integration — pulls live account data to resolve issues
• Graceful escalation with full conversation context
• Multilingual support across 40+ languages

Every customer gets a white-glove start

The Onboarding agent guides new customers through setup, configuration, and first value — personalizing the path based on their role, use case, and progress. It sends timely nudges, answers questions in context, and ensures no customer gets stuck silently.

Capabilities

• Role-based onboarding flows tailored to each user persona
• In-app guidance, tooltips, and contextual check-ins
• Automated milestone detection and celebration
• Proactive outreach when progress stalls
• Integration with your onboarding checklist and activation KPIs

Proactive health management at any scale

Aistra monitors usage signals, sentiment, and engagement patterns to identify at-risk accounts before they churn — and high-potential accounts ready for expansion. Your CS team is armed with intelligence, not spreadsheets.

Capabilities

• Health score modeling based on usage, sentiment, and engagement
• Churn risk detection with recommended intervention plays
• Expansion opportunity surfacing and recommendation
• Automated QBR preparation and executive briefings
• Voice-of-customer analysis from all interaction channels

Deeper relationships, less manual work

Account Management AI handles the operational layer of enterprise relationships — tracking stakeholder changes, preparing renewal paperwork, coordinating business reviews, and ensuring contract commitments are met — so your AMs spend time on strategy, not admin.

Capabilities

• Stakeholder mapping and relationship graph maintenance
• Renewal risk scoring and early-warning playbooks
• Automated business review decks based on usage data
• Contract obligation tracking and milestone alerts
• Upsell and cross-sell playbooks triggered by usage thresholds